Shipping Policy

Effective Date: September 9, 2026

We understand that when it comes to home safety, you shouldn't have to wait weeks for your order.

We work to process and ship your order as quickly as possible while keeping you informed throughout the delivery process.

1. Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

2. Order Processing

Orders are typically processed within 2–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Delivery Time

Most orders are delivered within approximately 5–7 business days after shipment.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances beyond our control.

We cannot guarantee a specific delivery date.

4. Shipping Costs

We offer free shipping on orders of $109 or more.

For orders below $109, applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to become active after the carrier receives and scans your package.

6. Delayed or Missing Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and around your delivery location.

If you still cannot locate your package, contact us at support@coguardhome.com, and we will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that your shipping information is incorrect, please contact us as soon as possible.

We will do our best to make corrections before your order ships. However, once an order has been shipped, we may be unable to change the delivery address.

We are not responsible for packages delivered to an incorrect address provided by the customer, to the extent permitted by applicable law.

8. Carrier Delays

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's schedule and operating conditions.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, holidays, carrier disruptions, or other unforeseen events, to the extent permitted by applicable law.

9. Damaged Packages

If your package arrives visibly damaged, please take photos of the package and product before opening or discarding any packaging.

Contact us at support@coguardhome.com as soon as possible so we can assist you with the issue.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

CoGuard Home
Website: coguardhome.com
Email: support@coguardhome.com