Refund & Return Policy

100-Day Return Policy

We want you to feel confident in your purchase. If you're not completely satisfied with your order for any reason, you may request a return within 100 days of delivery.

Return Eligibility

To be eligible for a return:

• The product must be in its original condition and packaging.

• The product must not show signs of damage, misuse, or modification.

• Proof of purchase or a valid order number is required.

• For safety reasons, used or activated carbon monoxide and gas detectors are generally not eligible for return.

If you are unsure whether your order qualifies for a return, please contact our support team before sending the product back.

How to Start a Return

To request a return, please email us at support@coguardhome.com with:

• Your order number

• The reason for your return

• Photos of the product, if applicable

Our support team will respond within 2–3 business days with return instructions.

Please do not send your order back before receiving return instructions from our team.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged or Defective Items

If your product arrives damaged or appears to be defective, please contact us within 3 days of delivery at support@coguardhome.com.

Please include your order number and clear photos or video showing the issue.

If the item is confirmed to be damaged or defective, we will provide a replacement at no additional cost.

Non-Returnable Items

For safety reasons, the following items are generally not eligible for return:

• Opened, used, or activated carbon monoxide or gas detectors

• Products damaged through misuse, improper installation, or modification

• Items purchased as final sale

This does not affect your rights regarding products that arrive damaged or defective.

Exchanges

We do not offer exchanges for changes of mind or product preference.

If your product arrives damaged or defective, we will replace it with a new product at no additional cost.

For assistance with a replacement, please contact us at support@coguardhome.com.

Contact Us

If you have any questions about returns, refunds, or replacements, please contact us:

CoGuard Home
Website: coguardhome.com
Email: support@coguardhome.com